30-day guarantee

You receive digital, personalized content based on the details you enter in the quiz, delivered as a PDF and by email. The guarantee covers the process working as promised and the material being built on your submitted details.

The reading is for self-reflection and entertainment — we don't guarantee specific life outcomes. But if there's a technical error, incorrect data handling, or a clear quality problem, we'll make it right.

Contact us within 30 days of purchase if any of the following apply. We'll try to fix the issue first; if that isn't possible or doesn't resolve things, we may offer a full refund in fair cases.

• You didn't receive the reading by email and the download link doesn't work, even though payment succeeded.
• Delivery went to the wrong email because of an error on our side.
• The PDF is broken, empty, or unreadable for technical reasons.
• Incorrect birth details from the quiz (date, time, place, name) were used in the reading.
• There's an obvious calculation or editing error (e.g. contradictory core data, clearly generic template text instead of your details).
• The reading is significantly shorter or incomplete compared to what was promised and can't be fixed with a revision.

In most cases, our goal is to deliver what we promised:

• Resend to the correct email if delivery failed.
• Provide a fresh download link if the previous one expired or failed.
• Issue a corrected reading if wrong details were used but correct ones are available.
• Refund if the issue can't be fixed or you no longer want the corrected version.

We want to be fair both ways. The guarantee isn't for "I didn't like what the year brought" or because the reading differs from another source.

These situations usually aren't covered:

• Subjective dislike: you disagree with the interpretation or expected something different — readings are inherently interpretive.
• You entered incorrect quiz data (e.g. wrong birth time) and later realize the result would differ — we can prepare a correction with correct data, but that alone isn't an automatic refund.
• You chose "I don't know" for birth time — the quiz and product description explain that some sections may be less detailed.
• The request comes more than 30 days after purchase.
• You downloaded and received the PDF by email and it reflects your submitted details — only because you'd phrase it differently or prefer another astrological approach.

Fastest route: message us on the Contact page from the email you used to purchase. Briefly explain what went wrong — the more specific, the faster we can help.

• Name and email from the quiz
• Approximate purchase date
• What happened: e.g. no email, wrong data in the reading, corrupted PDF
• If available: a screenshot or exact description of the problem

We usually reply within 1–2 business days. We'll start a fix or resend as quickly as we can. Refunds go through the payment provider and typically appear on your statement within a few business days, depending on your bank.

If a refund is issued, transaction fees are handled according to the payment provider's rules — we'll explain during the process.

For guarantee questions, complaints, or correction requests, use the Contact page. We'll help determine whether a fix, revision, or refund is the right solution.